Returns & Refunds Policy

Last updated: May 2026

Thank you for shopping with Praise Pilates.
We truly hope you love your order, but please read our returns policy carefully before placing your purchase.

1. Change of Mind Returns

Due to hygiene and quality control reasons, we can only accept returns for products that are:

unused
in original condition
in original packaging
returned within 14 days of delivery

Products must be returned in a resaleable condition.

If an item has been used beyond reasonable inspection, opened, damaged, marked, washed, stretched, or shows signs of wear, we reserve the right to refuse the return or issue a reduced refund where appropriate.

To request a return, please contact:

📧 praisepilates@outlook.com

Please include:

your order number
reason for return
clear photos where applicable

Returns must be approved before being sent back.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

2. Faulty, Damaged or Incorrect Items

We take quality seriously and carefully inspect all products before dispatch.

If your order arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery with:

your order number
a description of the issue
clear photos of the product and packaging

Please retain all original packaging until your claim has been reviewed, as this may be required for courier investigations.

We cannot accept responsibility for:

damage reported outside of this timeframe
misuse or improper care
normal wear and tear
minor cosmetic imperfections resulting from manufacturing or transit that do not affect functionality

Where appropriate and approved, we may offer:

a replacement
refund
partial refund
or store credit

at our discretion.

3. Refunds

Once your return has been received and inspected, we will notify you regarding approval.

Approved refunds will be issued to your original payment method within a reasonable processing timeframe.

Please note:

original shipping fees are non-refundable
customs duties, import taxes, VAT charges, and handling fees are non-refundable where applicable
return shipping costs are non-refundable unless legally required otherwise

4. Non-Returnable Items

For hygiene and quality control reasons, we cannot accept returns on:

mats showing signs of use, wear, markings, stretching, odours, or damage
grip socks where original packaging has been opened or removed
items returned outside of the 14-day return window
items not returned in original packaging and condition
sale, promotional, or clearance items unless faulty

Customers may inspect products as they would in a retail environment. Any use beyond this may result in refusal of the return or a reduced refund.

We reserve the right to reject any return that does not meet the above conditions.

5. Exchanges

We do not currently offer direct exchanges.

If you would like a different item, please request a return for your eligible item and place a new order separately.

6. International & EU Orders

Customers outside of the United Kingdom may be responsible for:

customs duties
import taxes
VAT charges
local handling fees

These charges are determined by your local customs authority and are the responsibility of the customer.

If an international order is refused, unclaimed, or returned due to unpaid customs charges, original shipping costs and any return fees incurred may be deducted from your refund.

7. Important Information

Please note:

colours may vary slightly depending on screen settings and lighting
minor surface marks or packaging impressions may naturally occur during manufacturing or transit and are not considered faults
delivery delays caused by third-party couriers, customs, weather, or high seasonal demand are outside of our direct control

Nothing in this policy affects your statutory consumer rights under applicable law.